E-Statements! No More Paper!
Hello,
I'm a long-time client of ING Direct Canada and have held mutual funds with ING since the Streetwise program began.
I would like to bring to your attention my concern that ING Direct Funds is one of the very few Canadian companies I deal with that still does not allow for the option of electronic statements (paperless). Currently I receive my phone, electricity, gas, water, bank, credit cards, salary and 407 statements electronically. The ONLY regular mailing I still get in the mail the old-fashioned way is ING Direct Funds.
It's 2008. The environment has become the top concern of Canadians. That means it beats terrorism, crime, education and even health care. Is sending out bundles of paper every month to millions of people really the best way to do business these days? With all due respect, it's time to get with the program and listen to your customers. I was just told by the ING Direct Funds customer support person I spoke to that this question "gets asked a lot, especially lately." That's a direct quote.
Please, I don't think it's too much to ask that you follow in the footsteps of other major Canadian service providers and offer your clients the option of electronic statements.
It is my hope this letter gets passed up to someone who can actually do something about it.
Thank you for your time,
Victor Rodriguez
ING Direct Canada customer
I'm a long-time client of ING Direct Canada and have held mutual funds with ING since the Streetwise program began.
I would like to bring to your attention my concern that ING Direct Funds is one of the very few Canadian companies I deal with that still does not allow for the option of electronic statements (paperless). Currently I receive my phone, electricity, gas, water, bank, credit cards, salary and 407 statements electronically. The ONLY regular mailing I still get in the mail the old-fashioned way is ING Direct Funds.
It's 2008. The environment has become the top concern of Canadians. That means it beats terrorism, crime, education and even health care. Is sending out bundles of paper every month to millions of people really the best way to do business these days? With all due respect, it's time to get with the program and listen to your customers. I was just told by the ING Direct Funds customer support person I spoke to that this question "gets asked a lot, especially lately." That's a direct quote.
Please, I don't think it's too much to ask that you follow in the footsteps of other major Canadian service providers and offer your clients the option of electronic statements.
It is my hope this letter gets passed up to someone who can actually do something about it.
Thank you for your time,
Victor Rodriguez
ING Direct Canada customer
1 Comments:
Response from ING (short answer: not yet, and they spelled my name wrong):
Dear Victor Rodrigues,
Thank you for your e-mail to ING DIRECT Mutual Funds.
We are always looking to expand our offerings with value added products and services. Your suggestion is helpful to us when we determine what services we should give priority to.
We do have plans to provide electronic statements. We expect that paperless statements for ING Direct Mutual Funds will be available shortly but we don't have an exact timeframe to provide you at this time.
Should you require further assistance or clarifications, please call us at 1-877-464-5678 between 8-8 ET, Monday to Friday.
Thank you again for your suggestion. We look forward to the opportunity to be of service to you in the future!
Kind Regards,
Paul
ING DIRECT Mutual Funds
ING Direct Funds Limited offers mutual funds across Canada except Quebec and the Territories. This communication does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorized or to any person to whom it is unlawful to make such an offer or solicitation.
ING DIRECT Streetwise Funds are exclusively offered by ING Direct Asset Management Limited. ING Direct Funds Limited is the principal distributor of ING DIRECT Streetwise Funds. ING Direct Asset Management Limited and ING Direct Funds Limited are wholly owned subsidiaries of ING Bank of Canada.
Commissions, trailing commissions, management fees and expenses all may be associated with mutual fund investments. Please read the Prospectus before investing. Mutual funds are not guaranteed, their values change frequently and past performance may not be repeated. There can be no assurances that any mutual fund will be able to maintain its net asset value per security at a constant amount or that the full amount of my investment in the fund will be returned to you. Mutual fund units are not deposits or obligations of any bank, are not guaranteed by any bank or other Canadian financial institution, are not insured by Canada Deposit Insurance Corporation or any government deposit insurer, and investment in mutual fund units involves risk, including the possible loss of principal.
By
Victor, on 12:21 PM, September 22, 2008
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