E-Statements! No More Paper!
Hello,
I've been a customer of Oakville Hydro since I moved to Oakville two years ago.
I would like to bring to your attention my concern that OH is one of the very few Canadian companies I deal with that still does not allow for the option of electronic statements (paperless). Currently I receive my phone, gas, bank, credit cards, investments, salary and 407 statements electronically. The ONLY regular mailing I still get in the mail the old-fashioned way is OH.
I've been told for over a year that E-statements are "coming soon". It's 2008. The environment has become the top concern of Canadians. That means it beats terrorism, crime, education and even health care. Is sending out bundles of paper every month to thousands of people really the best way to do business these days? With all due respect, it's time to get with the program and listen to your customers.
Please, I don't think it's too much to ask that you follow in the footsteps of other major Canadian service providers and offer your clients the option of electronic statements.
Thank you for your time,
Victor Rodriguez
I've been a customer of Oakville Hydro since I moved to Oakville two years ago.
I would like to bring to your attention my concern that OH is one of the very few Canadian companies I deal with that still does not allow for the option of electronic statements (paperless). Currently I receive my phone, gas, bank, credit cards, investments, salary and 407 statements electronically. The ONLY regular mailing I still get in the mail the old-fashioned way is OH.
I've been told for over a year that E-statements are "coming soon". It's 2008. The environment has become the top concern of Canadians. That means it beats terrorism, crime, education and even health care. Is sending out bundles of paper every month to thousands of people really the best way to do business these days? With all due respect, it's time to get with the program and listen to your customers.
Please, I don't think it's too much to ask that you follow in the footsteps of other major Canadian service providers and offer your clients the option of electronic statements.
Thank you for your time,
Victor Rodriguez
1 Comments:
Response from Oakville Hydro:
Mr. Rodriguez,
Thank you for your email.
Oakville Hydro is in its final stages of choosing a provider to be able to offer our customers electronic bill presentment. Oakville Hydro is aware of environmental concerns with sending paper copies and that is why we have been in the process of moving to paperless invoices. We are hoping to have everything finalized and completed by the spring of 2009.
We appreciate your concerns and thank you for your interest.
Thanks,
Brennan
By
Victor, on 6:59 PM, September 22, 2008
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