Lack of Water

To whom it may concern,

In late November I took a Norwegian flight from Stavanger Sola to Alicante, Spain. Shortly after takeoff, I was shocked to learn that you must pay for water.

I am a frequent traveler, flying at least once a month for business and at least twice a year for pleasure, but this was my first time flying with Norwegian. Never in my life have I flown with any airline that did not provide free water to passengers. The two people next to me were from Spain and had left their remaining Kroners in the Red Cross donation box in the airport. Because of this, they had no cash to buy water for the entire flight! The three of us were told that we could take water from the sink in the bathroom. This is insulting and ridiculous.

I have never been so disappointed over such an easy to fix customer service issue while flying with any other airline. I look forward to your response. This response will determine whether or not I fly with your company again.

Regards,

Victor Rodriguez